TERMS & CONDITIONS
We wish we didn't need all this...however occasionally some people do odd things. We will do anything to help our clients be successful, but we need you all to follow the studio rules so everyone wins.
BOOKINGS
1. Bookings are handled first come, first serve basis.
2. We do not take holds or put them on the calendar. We have found it creates email ping-pong which does not help anyone. Sorry!
3. A non-refundable deposit of $100/day is required for all bookings. The deposit is applied to the balance of the shoot.
4. Payment in full is required on the day before the shoot. Any other fees such going over the booked hours, fees for running into someone else’s shoot or damage will be charged after the shoot on a sperate online invoice. If full payment is not received before the shoot time and date, the shoot will not be able to proceed and the deposit will be forfeited. That would be really sad, so please be nice!
5. Bookings may be paid with debit/credit cards/ApplePay or ACH transfer via Square payments. StudiowerksDC does not accept checks.
6. There is a 2.9% Llama Grooming Fee if you use a credit card (we can’t call it a credit card fee). There is an ACH bank transfer option on the Square online invoice, if you would like to use that let us know and we can remove the lama grooming fee.
7. If you run over your booked time in to someone else's booking and they are delayed outside the studio you will be charged a $500 penalty and asked to leave. You will also most likely be barred from using the studio again.
8. Your booking should include the time spent setting up, breaking down, and cleaning up. Please include this time in setup (lights, hair, makeup, etc.), breakdown (packing up, etc.), and cleanup (food in trash cans, props returned, etc.) as part of your shoot. If you, or anyone else involved in your shoot, is occupying studio after or before your booking time you will be charged for it.
9. If you wish to change or extend the time of your booking, send an email to bookings@StudiowerksDC.com with your request. Extending your booking does not constitute a cancellation. We will be happy to change your booking if it can be supported by the studio calendar. The $100 deposit is transferable as long as the change is 5 says before the booking.
10. Renters may be charged an additional cleanup fee if the studio is left overly messy and you probably won't be allowed to book again. This is at the staff’s discretion and will be charged to the card on the credit card authorization form.
OVERTIME
11. Overtime is prorated in 30-minute intervals, rounded up. Running over your booking is not a problem as long as there is no one behind you. Generally, we only take one client per day.
12. If the studio is available, you may enter the studio before your scheduled shoot time. You will be charged for that time in addition to your booked time, even if you end early.
CANCELLATION
13. If you cancel your booking the $100 deposit is not refundable. The booking’s full rate will be charged if the cancelation is less than five days before the booking.
CANCELLING DUE TO WEATHER
14. A weather emergency must be declared by the D.C. or Federal Government to cancel your booking due to weather within five days of the shoot. This warning includes telling their government minions not to come to work for that day. This is the only time weather can be used as a cancellation reason. This keeps it simple and clear cut for everyone.
RESETTING THE STUDIO
15. You must leave the studio in a clean and neat condition the same as you found it. The furniture and equipment must be put back as you found it. You will be charged a fee if the studio is not reset at the studio’s discretion.
You can always see how the studio was setup by looking at the 3D Virtual Scout on our homepage.
LOST AND FOUND
16. Items will be kept for two weeks. After that they will be donated or disposed of.
DAMAGE
17. You will be responsible for the cost of replacing or repairing any equipment broken or damaged by you or anyone involved with or attending your shoot.
18. You agree that we can use the signed credit card authorization to repay for damaged and missing equipment or damage to the premises.
19. StudiowerksDC are in no way responsible for loss or damage to member owned equipment, including cameras, lenses, strobes and diffusers, light stands, props, clothing, etc
20. Our insurance does not cover any of your belongings and equipment that are left in the studio during the day or overnight, that is what your insurance is for. Please make sure all of your equipment is insured.
BREACH OF STUDIO RULES
21. StudiowerksDC reserves the right to end a booking before or during without a refund for the following reasons:
22.1 Causing a nuisance to others in or outside the studio
22.2 Mistreatment of StudiowerksDC staff including verbal abuse.
22.3 Illegal activity including any type of pornography as per DC law (tasteful nudity is allowed)
22.4 Drug/Alcohol abuse
22.5 Destruction/vandalism of StudiowerksDC equipment or facilities
22.6 Nonadherence to StudiowerksDC posted parking rules
22.7 Violation of any term of this contract
AUDIO
23. If you are recording audio during a video shoot, please be aware that we cannot control the amount of ambient noise outside the studio. We are in the middle of a city so we can’t control aircraft overhead or if the city decides to jack hammer up a nearby road on the day of your shoot.
INTERNET
24. At StudiowerksDC we have Verizon FIOS high speed internet and also an AT&T 5G backup. However, internet provider and equipment failures happen. We do not guarantee our internet will work or guarantee any specific speed. We strongly suggest that someone from your production has the ability to create a hotspot from a device they bring to the studio as a backup.
POWER
25. We do not guarantee the studio will have power (electricity). We do not have a backup generator at the studio. If our provider Pepco has an outage the studio will lose all power. This is extremely rare as in D.C. the power lines are underground, but it could happen.
TRASH TRUCKS
26. On Monday two trash trucks come, usually before 9am. On Thursday there is one trash truck usually around 6-9am.
FIREARMS
27. No firearms are allowed in the studio except law enforcement officers.